REGULATORY & COMPLAINTS
C. J. Coleman & Company Ltd, Trading as “C J Coleman”
Registered in England at;
Registration No. 01135419.
Authorised and regulated by the Financial Conduct Authority, Firms Registration Number: 308201
Details may be checked on the FCA register: https://register.fca.org.uk/ or by telephone on;
Within the UK: 0800 111 6768 (Freephone)
Outside the UK: +44 (0)20 7066 1000
If you are an insurance intermediary seeking to establish a business relationship with C J Coleman, please complete our online intermediary questionnaire here: http://www.cjcoleman.com/intermediaryquestionnaire
Lloyd's requires some overseas intermediaries to be approved or recorded by Lloyd's before they do business with Lloyd's underwriters. For more details please visit: http://www.lloyds.com/the-market/i-am-a/open-market-correspondents or contact our Compliance Department for further advice.
C J Coleman is fully committed to transacting business in accordance with the US Federal law, FATCA, which became effective 1st July 2014. For a copy of our W-8IMY form or for any other matters relating to FATCA, please contact our Compliance Department, details below.
It is always Coleman’s intention to provide you with a good quality service and to treat you fairly. However, if you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact:
C. J. Coleman & Company Limited
London, EC3N 1BT
By e-mail: firstname.lastname@example.org
By ‘phone: +44 (0)20 74882211
In the event that you remain dissatisfied and wish to make a complaint, it may be possible in certain circumstances if insured by Underwriters at Lloyd's for you to refer the matter to the Complaints team at Lloyd's.
Their address is:
One Lime Street
London EC3M 7HA
Tel No: 020 7327 5693
Fax No: 020 7327 5225
Details of Lloyd's complaints procedures are set out in a leaflet "Your Complaint - How We Can Help" available at www.lloyds.com/complaints and are also available from the above address.
If you remain dissatisfied after Coleman's and/or Lloyd's has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk
Guidance For The Insurance Act 2015
The Insurance Act 2015 has come into effect 12th August 2016 in the U.K. For our guidance, please click here: